Tuesday, February 21, 2012

A S.T.A.R. Is Born! TCC Debuts on Broadway...to Rave Reviews!

You love me, you really love me!!! – Sally Field, Oscars, 1985

I dreamed of bright lights and the big city (cue Ceelo Green's song in the background). If you want to be among the stars, the only place to make a name for yourself is on the tough stage of NY. Everyone told me, “you walk out on that stage everyday and leave your soul there!” So I rolled the dice, took the big gamble and it paid off! NY has been quite the lucky lady for me in the 2 short months I have been here and little did I know that in moving here to take the biggest role of my career, The Sanctuary Hotel's S.T.A.R. Experience Manager, that overnight I would become the Trip Advisor (and Yelp) SuperS.T.A.R. of my one-man show, “The Consummate Concierge: What Can Freddie Do For You?” 

Ok, so "technically," it is not on Broadway per se and technically I am not Beyonce starring in Dreamgirls. Think of it more as my hotel is just mere steps from the bright lights of Broadway, which I really do walk under everyday to get to work. What??? It’s still Broadway and I am still putting on one of the best shows in New York for some of the toughest critics in the world...hotel guests. Trust me, there are no less theatrics involved in the magical show I create each and every shift. To experience it, is to be transcended beyond service to a level of art.

Of all the things that have meant the most to me in my career, the genuine love from my guests has been the most rewarding! Now let me say this, although I love all of my dear guests equally and appreciate the overwhelming love they show me back in their glowing reviews, you never forget your 1st....Trip Advisor mention! I will always cherish my first mention as a NYC Concierge by gohappy103 on December 9th, just 7 short days after my touch down in NY. So without further ado, ladies and gentlemen, here are some reviews of my adoring fans (click on the headline to go to the page):

Reviewed February 12, 2012 – Lucyanne1, Bloomfield, CT

From the moment the taxi pulled up to the hotel and the bellman opened the door, my stay began.If you are very lucky, you will encounter Freddy, the maestro of fun...and that he is! This is a modern, sleek hotel; lovely on the eyes with a staff who anticipate your every need. This is now my ONLY hotel when in NYC! General Manager Jeremy Poon has much to be proud of for how
his staff treats the guests here. I did not want to leave.

Stayed February 2012, traveled on business

Reviewed February 1, 2012 – Diane C., West Palm Beach, Florida

Treated us like a member of their family! Room, decor, service, location--all wonderful! We'll definitely be back. Make sure to see Fabulous Freddy to help you find the best in NYC.
Stayed January 2012, traveled as a couple

Reviewed February 6, 2012 – Rose0807

We stayed there 2 nights and the place was really nice, the decoration is very contemporary and cosy. The staff was so friendly and helpful, made you feel at home. A special mention for concierge Freddy who is a darling! We'll come back when the rooftop lounge is finished!

Stayed January 2012

And a special mention to one of my favorite and most memorable guests: the ever-flawless, Miss Monique Soto, who left this incredible kind review on Yelp!

Sanctuary Hotel
Review from Monique S. - Brooklyn, NY
1/18/2012

So i stayed at the Sanctuary Hotel this weekend for a surprise Birthday celebration night in the City with my fiancee. I have to say it was more than i could have ever wished. The staff was pleasent and sweet; the room was very romantic and just what the doctor ordered lol. Special shout out to Freddie the star of the sanctuary star team. He was so great in all that he helped me out with; from rose petals in the room to going out and getting a cupcake for my honey bunny. And if that was'nt enough he made wonderful reservations for dinner at an equally wonderful resturant right in the middle of dinner rush. The whole atmosphere of the hotel is posh and modern. I will be returning if not just for having my pretty women moment when coming down to go to an event i had planed was doused with wonderful compliments on how great i looked from Freddie and another staff member. On a whole it was all around great. Thank u so much Freddie and staff of The Sanctuary Hotel.    
Always with love Monique Soto


I think it is unanimous:
The Consummate Concierge is FLAMBRILLIANT!!!

A heartfelt ‘thank you’ to all of my wonderful and fun guests who know you have been ‘touched by a (service) angel.' I am truly humbled!!!

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